The order placed on the Site is automatically canceled if you do not receive the full payment. The registration of the order is confirmed by sending an automatic email to the email address of the Customer Account or that indicated during the express order, after receipt of the amount of the order. The Customer will be informed of the follow-up of his order only by email.
6.2 Sales contract: The sale will be considered as definitive and the transfer of ownership of the Products to the Customer will only be effective after validation and payment by the Customer in accordance with the indications on the Site and sending to the Customer the confirmation email. control. The invoice will be sent to the Customer within 2 days of placing the order.
The confirmation email will summarize in particular the essential elements of the order (quantity, packaging, content, maximum delivery date, amount, shipping address …). It is the Customer’s responsibility to check the accuracy of the order and report any errors immediately. For any request for cancellation of an order before shipment, the Customer must contact the Customer Relations Department of Solinest to the coordinates listed in Article 19 of the GTC and recalled in the confirmation email, upon receipt of this email.
If the order concerns perishable items and is already shipping, Solinest reserves the right to refuse the cancellation or modification of an order, subject to the cases provided for in Article 19 below.
Article L.213-1 of the Consumer Code, when the sale involves a sum equal to or greater than 120 euros including tax, Solinest keeps the contractual documents for 10 years and guarantees their access to the Customer who can consult them on request by mail: firstname.lastname@example.org. The records of Solinest will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
6.3 Technical specifications:The Customer acknowledges that he has the necessary means and skills to use the Site. The equipment particularly computer necessary to the access and the use of the Site as well as the telecommunication expenses related to it are the sole responsibility of the Customer and are under its sole responsibility.Solinest can not be held responsible for any damage alleged or proven, suffered directly or indirectly, by any Customer following its connection to the Site, the consultation and / or use of the information provided on the Site or following the temporary impossibility to access the Site for technical maintenance issues or update.
7.Payment: the price is due in full at the time of confirmation of the order by the Customer. Payment for purchases made on the Site can be made by credit card Carte Bleue, Visa, MasterCard. It is specified that the Site is equipped with an online payment security system (“SSL protocol”), via a external platform managed by a payment provider BECM platform – BP 1089 – 68051 Mulhouse Cedex, which guarantees the confidentiality of banking data and compliance with PCI DSS security standards. The transfer of ownership of the Products to the Customer will only be effective after payment has been duly made and confirmed by Solinest.
8. Deliveries: Deliveries may be made exclusively to the following countries: Metropolitan France, Corsica included, Germany, Austria, Belgium, Spain, Estonia, Finland, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Norway, Netherlands, Poland, Portugal, Czech Republic, United Kingdom, Slovakia, Slovenia, Sweden.
Delivery is made according to the delivery method chosen by the Customer when ordering on the Site, and delivery is made to the delivery address mentioned during the order (which may be different from the billing address) . The indicative time and the delivery costs are indicated on the summary of the order, before its validation by the Customer, and the amount of the expenses depends on the contents of the order (quantity ordered, place of delivery, speed of delivery …). Delivery consists of the transfer to the Customer of physical possession or control of the Product. Except in the special case or unavailability of one or more Products, the Products ordered will be delivered at one time.
If the Products ordered have not been delivered within thirty days after the conclusion of the contract of sale, for any reason other than force majeure, the sale may be solved at the written request of the Customer under the conditions set out in the articles. L 216-1 and following of the Consumer Code. The sums paid by the Customer will then be returned to him no later than fourteen days following the date of termination of the contract, excluding any compensation or withholding.
The risks of loss and damage of the ordered products are transferred to the Customer when these products are physically delivered to him, except that the delivery is entrusted to another carrier than those proposed by Solinest. The Customer is required to check the status of the Products delivered and send an email to: email@example.com within 72 hours to inform Solinest of any damage. In the case where the package is damaged or has been opened, it is recommended to the Customer to refuse it, or to register precise and detailed reservations on the delivery note and to reiterate these reservations by registered mail to the carrier within three (3) days of receiving the package.
The Customer then has a period of eight days from the date of delivery to form by registered letter with acknowledgment of receipt any reservations or claims for non-compliance or defect of the delivered products, with all the relevant supporting documents (photo in particular) . After this period and failing to comply with these formalities, the Products will be deemed compliant and free from any defect and no claim can be validly accepted by Solinest.
For reasons of hygiene and food safety, perishable goods will not be taken back or exchanged. However, Solinest will refund or replace within 14 days and at its expense, delivered products whose apparent or hidden defects or lack of conformity have been duly proven by the Customer, under the conditions provided for in Articles L 211-4 and following of Consumer Code and those provided for in these Terms.
In any case, the Customer may contact Solinest at the coordinates of article 19 of the GTC.
In the event that a package regularly transported to the Customer would be returned to Solinest, the Customer in will be notified and the costs of a new shipment will be billed to the Customer according to the rates in force.
Refusal to process an order: Solinest reserves the right to withdraw at any time any Product offered for sale on the Site and to modify or replace any information appearing on the Site. Despite Solinest’s efforts to best meet all orders, exceptional circumstances may arise (eg manufacturing, stock, or payment incident problems) and compel Solinest at any time to refuse to process an order. order despite a previous confirmation of this order. In the event that the payment has already been made, Solinest will refund to the Customer, as soon as possible, the full price paid, including the delivery costs. The cancellation of the order will entail no cost to the Customer.
Solinest may not incur any liability towards the Customer or a third party, as a result of the withdrawal of a Product on the Site, the modification or withdrawal of information contained on the Site or the cancellation of an order within the assumptions referred to in this article 9, which would occur after the order confirmation by Solinest.
10. Right of Withdrawal and Returns:
10.1 General principle: In accordance with the Consumer Code, the Customer has the option, without having to justify or pay any penalty, to exercise his right of withdrawal, Products ordered on the Site within fourteen (14) calendar days to from the day of receipt of the Product (s) (the date appearing on the carrier’s receipt as proof), by returning the form attached to these Terms and Conditions, duly completed, either:
– by post to the following address: Solinest Customer Service -NA 2, rue de l’Ill Brunstatt (68350)]
– by email to the following address: firstname.lastname@example.org. After exercising his right of withdrawal, the Customer must return the New Products and in their original packaging and for the Clothing Products, unworn and not washed, at the latest within fourteen (14) days following the date of sending of his mail or email of retraction, the expenses of return of the Products remaining at his charge. Products returned incomplete, damaged, worn, worn or soiled will not be taken back by Solinest.
Solinest undertakes to reimburse the Customer for the price of the returned Products and the standard delivery charges that it may have paid (order less than 50 euros) by crediting the credit card used to pay, within a maximum period of fourteen (14) days following the date of receipt of its decision to retract. Only the standard delivery costs that have been incurred by the Customer will be reimbursed by Solinest to the exclusion of any additional costs resulting from the choice by the Customer of a more expensive method of delivery.10.2 Legal Exceptions: In accordance with the legal provisions and in particular articles L121-21-8-3 °, 4 ° and 5 ° of the Consumer Code, the right of withdrawal of the Customer is not applicable in the following cases: (i) Products manufactured according to the Customer’s specifications or clearly personalized; (ii) Products likely to deteriorate or expire rapidly, as identified by Solinest in the description of the Products; (iii) Products that have been unsealed by the Customer after delivery and that can not be returned for reasons of hygiene or health protection.
11. Legal warranties: Solinest is held liable for the lack of conformity of the Products, under the conditions of Articles L. 211-4 et seq., And L. 217-7 et seq. Of the Consumer Code, and the hidden defects of the thing sold, in the conditions of articles 1641 and following of the civil code.
– has a period of two years from delivery of the property to act;
– may choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code;
In addition, the Customer can also submit a complaint on the online dispute resolution platform put online by the European Commission, available at https://ec.europa.eu/consumers/odr. Solinest adheres to CMAP.
Attention Solinest Customer Service
By email : email@example.com, or
by mail :
Service Client N.A !
2 rue de l’Ill
I hereby notify you of my retraction of the contract for the sale of the Product below:
Ordered on ………………………… ..
Received on …………………………………
Order number: …………………………………………
Name of the Client (s): …………………………………………
Date : …………………………………………