Our Q&A

Our product

How to sort out the N.A! packaging ?
All packaging is now to be put in the sorting garbage can. The cardboard  is recyclable. The composition of the plastic bag does not allow it to enter the recycling process. Indeed, the packaging is composed, among other things, of a thin layer of aluminum used as a protective barrier against air and light. It is thanks to this packaging that your NA! products retain all their organoleptic qualities (taste, texture, smell, etc.). Because NA! loves nature, we think about how we can offer packaging that respects it while maintaining the qualities of your products. 
Do your products contain gluten?
All our products are guaranteed gluten free. Except for the product "Fruit and Chocolate".
Are your products suitable for a vegan diet?
All our products are suitable for a vegan diet except for : Rice Crackers Cheese, Crisp'bean Cheese, Crisp'bean Pesto and Crisp'peas Cream Onion.
What allergens are present in N.A! products?
In order to know the allergens present in our products, we invite you to consult the list of ingredients and the mentions indicated under this list.
How to preserve N.A! products ?
We recommend that you keep our products in their original closed packaging, away from heat and humidity. After opening, keep away from heat and humidity and consume quickly.

Order and Shipping

My order is missing a product or the products are damaged, what should I do?
In case of problem with the products of your order, we invite you to contact the N.A! customer service via the "Contact Us" section.
In which country can I be delivered?
Delivery is available in France, Germany, Belgium, Netherlands, Luxembourg, United Kingdom, Ireland, Italy, Spain, Portugal, Austria, Denmark, Hungary, Poland, Czech Republic, Slovakia, Estonia, Latvia, Lithuania, Greece, Finland, Norway and Sweden.
How do I know when I will be delivered?
When you place an order, an email containing your order summary is sent to you. Once the order is shipped, you will receive an email with the tracking number of your package.
What are the delivery times ?
Delivery time for Metropolitan France: 2 working days   Delivery time for Europe: 5 working days
What are the delivery prices?
Metropolitan France: 5€ (free delivery from 40€ of purchase) Germany, Belgium, Netherlands, Luxembourg: 9€ (free delivery from 60€ purchase) United Kingdom, Ireland, Italy, Spain, Portugal, Austria, Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania : 10€ (free delivery from 60€ purchase)  Greece, Finland, Norway, Sweden: 12€ (free delivery from 60€ purchase) 
Can I modify or cancel my order ?
Once your order is placed, it is impossible for us to cancel or modify it.
What payment methods are accepted on the N.A! website?
The payment of your purchases is made by credit card (Visa, Eurocard/Mastercard, American Express).
Didn't find the answer to your question?

    Your Cart

    Minimum order of 15€

    Your cart is emptyReturn to Shop